Back »
More topics on this subject »

Q. Why is my profile not showing up on the site?

(Once you have created your profile and uploaded at least 1 approved photo, your profile will show up in our Search, Members Online, Match emails, hot lists, etc. If your profile is not showing up there could be several reasons:

  1. You do not have at least 1 approved photo. This is a requirement to show up on the site (and to have access to the site). Members have 72 hours after registration to use the site without a photo. After that grace period, members will be prompted to add a photo in order to continue using the site. If you were a current paid subscriber as of December 16, 2009 with no lapse in your paid subscription, you may continue using the Website without uploading a photo; however, you must upload an approved photo in order to allow your profile to be fully accessible to other Members and subscribers. For example, if you do not have an approved profile photo, your profile will not appear in Your Matches, Reverse Search, Quick Search or Look-up Member.
  2. You have changed your profile display settings to hidden. To check or change your settings, go to the Settings page under Your Profile.
  3. You have not logged into the site within 180 days. If you have been inactive for a long time, your profile will not show up for other members in our Search.